Oops! I'm very sorry, its totally my fault, I've really done it this time... in the past I have been known to say things which miss out vital information, but not quite as severely as this. I suppose that I subconsciously expect others to know what I'm saying via telepathy.
Earlier this thread I talked about a ghastly week and feeling as if spitting fire. One of the things which happened that week which I did not previously mention was the sale (on eBay) of a Burberry coat that my father no longer wanted. Although I asked for UK sales only someone in Rush, Co. Dublin (Eire) wanted to buy it and since she bid the highest price and agreed to pay the extra postage so I let her have it.
It took her several days to pay me, which annoyed me (because I was beginning to wonder if she really did want it) but eventually she sent the money to my PayPal account, along with a message sent via the eBay messaging system* confirming her street address and that there is no house number or name.
When I got to the post office they said that the parcel weighed just 30 grams (about an ounce) more than 2kg so the postage cost rose from something like £18 to £26. I had charged her £20.50 postage (which in itself is a lot of money) in the expectation that even after PayPal and eBay take their fees this should have more or less covered the postage charge and still left me with a reasonable profit from the sale.
This £26 postage fee was to send it on an insured service which was not tracked - I was going to send it tracked as well, but because it weighed over 2kg the cost was going to be a lot higher. (If I recall correctly, something like £45!) The post office people also told me that even though it was "just" 30 grams over the limit they have to follow the rules pedantically, as otherwise the recipient will be charged extra fees.
(eBay's systems said that this Burberry coat weighed 2kg and I used this as a postage price guide, the packaging should not have pushed this over the weight limit as it was a specialist lightweight mailing plastic bag designed for clothing.)
This all took place in the last week of November - around Thanksgiving. I posted it on the 26th, although since I arrived at the post office after the last parcel collection it actually left the post office on the 27th.
Because the address did not include a property identifier and the buyer lives on a long road (I looked it up on an online map) so the parcel could not be delivered, and to my dismay it arrived back here on Tuesday 23rd December (two days ago).
The lady wanted this item for a Christmas present for her son. I wanted the money for something for me! I now await her instructions as to what happens next. I am willing to either resend it or refund her, but whatever the outcome I am not willing to be stung financially for postage costs and eBay transaction fees. After all, I sent it to a confirmed address (I checked within both eBay and PayPal). I was so reassured by her message* of 26th November stating quite categorically that the address was correct that I did not suggest including her telephone number with her street address on the outside of the package.
*I understand that messages sent via the eBay messaging system can be read by eBay staff; this is significant and hopefully will be beneficial to me, in case the buyer and I disagree over postage costs.
btw, this year Christmas for me is coming a few days late; normally there is a large family dinner party but both my parents are unwell - I suspect from the flu injections. Earlier this week Mother even had a few days in bed. I've had to go shopping for them and when we do have our family gathering it will be just a tea party, nothing more, with foods bought from a shop rather than the usual home made.
Merry Christmas to everyone - I hope yours is better than mine!
Simon - who avoids flu jabs like the plague!
Edit to add: The buyer has confirmed that she still wants it, and has added that she lives on a tiny road with few houses. My response has been to take a deep intake of breath and go "Hmm..." I've also asked a direct question, because either both Google and Bing maps point to the wrong road or she does not know that a road over 1km in length is not exactly "little".
Edited by simple simon, 26 December 2014 - 10:59 PM.